We believe in the importance of Values and the power of bringing them to life; in individuals, teams and organisations. Its rarely intention that gets in the way, its often poor awareness and attitudes, lack of focus on the customer, or both. Helping people and businesses close this gap between their intention and actual impact is not easy, but we know its possible which is why our approach is as much about our optimism in the potential for change as it is about what we actually do.

In a nutshell we…

We’ve experience of helping:

• Individuals – from age 11 – 70+, from boardroom to shop floor, apprentices to senior executives.
• Teams – in Head Offices, call centres and stores.
• Organisations – to help them shift mindsets, bring Values to life and create service cultures that drive growth.

By combining the latest emotional intelligence techniques with an experienced eye on what is good for business we have created significant business success.

How we help individuals

How we help the organisation

Our programmes are skills-based, experiential, and include challenging leadership and service experiences to stimulate the individual’s own awareness of what great service leadership looks and feels like. People in business respond to this approach. It feels real and is sustainable because it is as much about life as about business.

How we like to work

Working in partnership with you, we’ll bring our expertise and experience to creating tailored programmes that are relevant and “fit-for-purpose”.  The best programmes are co-created in this way. We’ll work with you to transfer our knowledge into your business,  we believe this is often be the missing ingredient to delivering sustainable change.

This is what we do at Wiseheart; developing confident leaders and confident customer service assistants, who really know how to get the best from themselves and their teams.

Just ask Wiseheart for more information or call Richard on 07764856526.

It’s helped me out of work as well as in. I know how to stay calmer and not take things personally. The job is easier now as I know how to choose my attitude and give 100%.
Sue, CSM O2