For individuals at all levels

Emotional and social intelligence leadership skills for individuals at all levels. Personal skills for:

• Self-awareness of my impact on myself and others. Poor leadership and service is rarely the intent, its in the mind…
• “Choose My Attitude”, to improve confidence and motivation that empower performance.
• Listening and Feedback skills to improve performance in others and win their respect and loyalty.
• Managing stress, energy and balance. A mix of support, challenge, awareness and better decision making.
• Coaching others; getting the potential from your talent requires an approach that is focussed on “skill” and “will”
• How to win hearts and minds; For any leader of a team (also great for “experts” who need help with people skills).
• Presence and personal authority; To help you develop trust, influence, sell or serve with reassurance.
• Decision making; timely, efficient decisions drive business, in our busy world, improving this is a big opportunity.
• Accelerating graduate confidence and performance: Improve first year retention and performance. Download the brochure.

Face to face or telephone

We have some highly skilled, experienced and qualified coaches. High in moral integrity and practical business experience with a passion to help you improve your performance.

1.1 Coaching to support for individuals; face to face/ telephone or combined

1.2 Double up coaching. A unique development for senior leaders. Mentoring for performance & results integrated with coaching to develop personal skills & potential. A powerful way to develop individuals.

A series of 1 day workshops

A programme of development to equip new managers of today, and the future, with the essentials skills to get things done. Including; How to run effective meetings, manage projects & change, influence others, give feedback that motivates and build relationships.

1 day workshop + coaching

Designed for displaced staff; helping them manage the emotional impact of redundancy and make clear choices. Also parallel programmes for the remaining managers, supporting them to handle difficult situations with confidence and respect.

Wiseheart accelerated leadership team programmes for newly formed or poor performing teams

A new perspective and approach on leadership team development, this programme creates awareness of helpful and unhelpful team dynamics. New skills are taught by applying them to real team and business issues. New behaviour strategies are applied and practised. This strengthens relationships and trust, reducing the impact of politics & egos, which in turn creates stronger teams who make better decisions. Download the brochure.

For existing teams

Tailored to fit your needs, these are experiences with a fusion of theory, practise and fun to generate great learning and team bonding opportunities. Great for newly formed or as an annual event for existing teams or can be tailored for teams who have become “stuck”. Download the brochure.

New awareness, skills and confidence to lead and motivate your teams to deliver great service for your customers. Created for more senior leaders, developing their skills to create a vision for delivering great service, together with the capability to lead and motivate your teams to bring it to life. Download the brochure.

Wiseheart culture change programmes©

4-12 month programmes

When you tailor and combine some of the development programmes above, around your brand, Vision & Values, you can achieve a top down/bottom up approach that engages leaders & front line staff. If your objective is to transform your culture into a genuine Service culture, then we suggest you take a look at our paper Creating a Service Culture and give us a call to arrange a no charge initial consultation.

Are you getting a win/win result from your partnerships? Is everyone pulling in the same direction with trust, respect & focussed motivation. Or is mis-understanding, self-interest & ego getting in the way of the best result for your customers? This programme applies leadership development to enable better understanding and improvement of the working relationships that will ultimately deliver the ongoing supply and innovation of products or services that your customer want. Download the brochure.

Insight on the impact of leadership behaviour and attitudes on results. Awareness of how engaged your employees curently are and the opportunities to improve it. e.g. how “Connected” are leaders and their people? Is their a gap between intentions and actual impact? How “Sparky” are your people? Are they “up for it” and “know where they’re going and why?”

Do your customers know what you stand for? Do your people? Do they know “what ” you stand for but don’t really get “how” to bring it to life. Creating a framework, anchored in a simple definition of your brand is the starting point. Understanding how the brand translates at a local team and personal level is critical. Then aligning Corporate Values with personal Values & enabling capability to bring it to life through people is the way forward.