Also know as Firelighter training

For the front line, release the discretionary motivation, confidence and energy that wins customer loyalty. Enhance operational service with a willing personal service champion to influence colleagues in their team to enjoy their job and serve with pride. Download the brochure.

This focussed and motivating workshop for all front line staff will provide the skills to your people to choose a positive, enthusiastic and helpful attitude and not take it personally when the customer gets angry. Download the brochure.

Specifically designed to support the service programmes above

• Service Leadership for the Team leaders, people managers
  New awareness, skills and confidence to lead & motivate your teams to deliver great service for your customers.
• Service Leadership for Leadership team
  New awareness and skills to create a vision for delivering great service with the capability to lead and motivate your teams to bring it to life. Download the brochure.

To help shift leaders thinking from results through task to results through service. A mix of business case studies and insight into how the brain & emotions impact behaviour. An opportunity to reflect on the how the current brand, values, customer or people promises etc influence the direction and performance of the business. Download the brochure.

To get you started on your road to successful service delivery, Wiseheart can help you create simple definitions of what your service promises or values look like when lived. They will define what good looks like in terms of great service for your customers and provide focus for leadership and customer service behaviour.

Gain insight into the motivational and attitudinal drivers that are helping and hindering the great service you aspire to offer. This is a great way to engage a leadership team in the need to change as well as providing focus on the key behaviours that may need to change.

We have experience of delivering this for large businesses and small teams. Each business is different with different challenges from “how to change the leadership mindset from task to service focus” to “how to help the front line staff feel confident to serve in difficult situations”. Whatever the context, we can tailor and build a programme with you based on these 3 simple steps;

1. Create awareness of the current service reality and how leaders and employee attitudes affect it.
2. Enable new capability where its needed (potentially at every level), helping people apply new skills to their job.
3. Transfer the skills to internal people, teams to ensure sustainability.

Please see our Creating a Service Culture – a Wiseheart approach for a more detailed example.