Problems we solve

We can be a pretty left brain bunch in the business world!

Balancing what we do (IQ) with how we do it (EQ) makes the difference

Focus on the task and KPI can risk not delivering what the customer really wants. You expect the right leadership focus, behaviours & customer experience but behaviour is a choice, a choice that can be tripped up by our own emotions. Leaders can be tripped up with concerns of self-preservation, stress or ego. Customer Servers can take it too personally or simply not care if they don’t feel valued themselves.

The big opportunity for Customer Service…

Real loyalty only comes through an emotional engagement. This requires EQ as well as IQ. Teaching new awareness and skills, tailored to your business values and context, so people “get-it & sustain-it”, can enable new motivation and confidence to lead and serve.  With modern science providing evidence of the impact of our emotions on behaviour and performance,  it’s time to balance what we do (IQ) with how we do it (IQ). Our track record shows it’s a powerful source of competitive advantage…

Typical business issues that Wiseheart solves

Help task focus managers improve their personal impact on their teams & make better decisions.

The problem The brief
Managers focussed on task, unaware of their personal impact on others, lack skills to engage, motivate and get the best from their people. Develop leaders with self awareness & Emotional Intelligence skill that will improve relationships, trust & ability to take people with them.

How we did it


Transform a poor service culture through Values led leadership and Service attitude skills.

The problem The brief
Poor customer service from unhappy staff, high absence, managers too focussed on targets. Engage and develop leaders alongside empowering staff to create a Service culture.

How we did it


Make service personal to win loyalty & grow the business.

The problem The brief
People lacking the motivation to offer more than the basic “Efficient” level of service and a competing retailer winning customer loyalty through warm and friendly service. Transform attitudes and capability to service and ”Make Service Personal” to win customer loyalty and drive business growth.

Personal Service that wins loyalty

How we did it


Help the employees from a joint venture partner live your brand.

The problem The brief
A joint venture partner needs to deliver your brand to your customers. Align & engage people in the shared Values & Vision. Develop leaders and service providers with understanding, skills and confidence to “Live your Brand”.

How we did it


Leaders, with good intentions, unaware of their negative impact on people.

The problem The brief
There is a gap between the intentions & actual impact on people. Morale and motivation is affecting performance. Improve Leaders motivational impact on their people by enabling awareness and skills. Develop Personal Leadership impact to improve their ability to influence upwards an engage committment in their teams.

How we did it


Transform the Leadership and Service you offer. For more information or to arrange a meeting ask Wiseheart or call Richard on 01763 271430.

Taking People with me is easier now, I’m more confident to listen first but also to say what I really think
Property Manager